What is the process approach?
The problem is that the traditional organization is based on the division of labor functions and departments rather than by activities and processes. That is why changing the mindset required for a management approach focused more on the expected results with the hierarchical structure of command, that is, it requires thinking more as a team and less like bosses and subordinates, and that ultimately, all are responsible for achieving customer satisfaction with the product or service performed.
The process approach is therefore a horizontal management approach, where the concern is to achieve effective and efficient results as its primary goal of the organization rather than limiting its activities to the chain of command and that it creates barriers between units functional.
The coordinated work between different departments working together to make a process work effectively is the goal of focusing on processes and functions as a dynamic management system in which responsibility is shared between departments or functional areas.
Types of processes that can be identified
Companies adopting the process approach as part of its management system must define the number and types of processes to meet their business objectives from those currently available and implemented and that it takes to complete the system. This is achieved through a comprehensive assessment will allow us to identify them.
They fall into three main groups:
* Strategic Processes: Those processes that establish and set goals, policies and guidelines for short, medium and long term
* Operating processes or at: Those who produce the goods and / or services and give value to the productive chain
* Process support: Those who not essential for the production of goods, if they are essential to supporting the rest of the processes working smoothly
Types of processes suggested by the ISO 9000:2008 typical processes of an organization may be:
* Processes for the management of an organization
* Processes for resource management
* Process Undertaken
* Process measurement, analysis and improvement
We recommend using an appropriate combination of classification and typology of processes to create the document which identifies and describes the specific business processes that define them.