Posts Tagged ‘business process-oriented approach’
Suggested methodology for the implementation of processes
The steps that the ISO proposes to establish in the business process-oriented approach are:
1. Identification of organizational processes
* Define the purpose of the organization
* Define the policies and objectives of the organization
* Determine the processes in the organization
* Set the sequence of processes
* Define the process owners
* Define process documentation
2. Planning processes
* Define the activities within the process
* Define the monitoring and measurement requirements
* Define the resources needed for the operation of each process
* Check the process with respect to its planned objectives (consistent with the organization)
3. Implementation and measurement of processes
* Communication to staff
* Education & Training
* Change management
* Review and involvement of management