HOW manage EMPLOYEES / STAFF
HOW manage EMPLOYEES / STAFF
According to Kevin Dwyer, founder of Change Factory – a change management consulting firm, to manage the performance of employees / staff you need technique and attitude. The first technique is to establish “standards of performance”. This is the minimum standard where one can not simply do not have to achieve it. Not an employee / staff who may not even reach this standard without having to counseling. Standards of performance include such things as personal safety and team level (team & personal safety), honesty and level of attendance. Standards of performance should also include measures that relate directly either to the person’s job on an individual basis (individual work roles) and also the goals of the organization (organization goal). Yg minimum standards of performance should be established for parameters such as the completion of the project, the level of sales, cost or quality level. With no set parameters as above, is tantamount to telling employees / your staff that his responsibility was to come to work, do not endanger the safety of self or co-workers, and not stealing.
The second technique relates to those described above, which set targets for each employee / staff. The target is agreed for the same parameters or further elaboration of the parameters that have been established as the standard of performance above. These targets set based on actual competence or competencies expected of an employee. For example, a sales trainee is not expected to generate levels of sales as a senior sales. However, somehow they are expected to sell. If they can not do that, then they should consider another profession.